Privacy Policy

Who we are

Aysara coordinates the non-clinical parts of medical travel between Oman and Iran. We are the party responsible for the personal information handled through this website.

What we collect

• Contact details you give us: your name, phone number, preferred language, and preferred way to be contacted.
• Anything else you choose to tell us in the conversation that follows on WhatsApp or by phone.
• Basic technical and usage data from your visit, collected through analytics as described below.

What we do not collect on this website

This website does not ask for medical records, diagnoses, or other sensitive health details, and you should not send them through the website form. If sharing medical documents becomes necessary for your case, we arrange that separately and only with your explicit consent.

How we use your information

• To reply to your enquiry and understand what you need.
• To coordinate the non-clinical parts of your trip.
• To keep a record of our contact with you so we can follow up.
• To operate, secure, and improve this website.

Analytics and cookies

We use Google Tag Manager and Google Analytics to understand how the site is used, in aggregate. We do not send your name, phone number, email, or any medical or sensitive information to analytics. Analytics may set cookies or similar identifiers in your browser.

When we share information

• With a treating hospital or clinic only when you ask us to arrange your care and give your explicit consent for that sharing.
• With service providers that help us run the service, such as website hosting and email delivery, under obligations of confidentiality.
• When we are required to by applicable law.

We do not sell your personal information.

International transfer

Coordinating care between Oman and Iran can mean your contact details are shared with a provider in another country. When that is needed for your case, we do it only with your explicit consent.

How long we keep it

We keep your contact information for as long as needed to respond to and coordinate your enquiry, and then for a reasonable period for our records, after which we delete or anonymize it. You can ask us to delete it sooner.

Security

We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• Ask what information we hold about you and request a copy.
• Ask us to correct or delete your information.
• Withdraw your consent to be contacted or to share your details, at any time.

Children

This website is intended for adults and is not directed at children.

Changes and contact

We may update this policy and will change the date above when we do. To exercise any choice above or ask a question, reach us through the phone, WhatsApp, or email shown in the site footer.